Shipping policy

Last updated: [07/10/2025]

Standard UK Shipping

We currently ship within the United Kingdom with FREE standard shipping on all orders.
All orders placed before 2pm (GMT) are shipped the same day.
Orders placed after 2pm are dispatched the next working day.
We process and dispatch orders 7 days a week, except on Sundays when Royal Mail does not operate.

Customers may upgrade to Royal Mail Special Delivery (Next Day) at checkout for £6.99.
Orders must be placed before 2pm (GMT) to be dispatched the same day for next-day delivery.

Although our store is UK-based, we can ship worldwide at the customer’s expense.
To arrange an international order, please contact us directly at sales@katecreate.co.uk.
Shipping costs and delivery times for international orders vary by destination.

All orders include a tracking number which will be provided once dispatched.
We are not liable for delays caused by Royal Mail or any courier once the parcel has left our premises.
If a parcel is lost, we will conduct an investigation with Royal Mail. Resolutions will be offered depending on the outcome of the investigation.

Our system may flag addresses that appear incomplete or high risk. If this occurs, we will attempt to contact you via email.
If no response is received, your order will be shipped to the address provided and Kate Create Ltd cannot accept responsibility for non-delivery or delays.
Customers are responsible for providing the correct shipping information at checkout.
Orders are shipped to the delivery address provided by the customer at checkout.
It is the customer’s responsibility to ensure that the delivery address entered is accurate and complete.
If the customer contacts us to request an address change, we can only make this change if the order has not yet been dispatched.
Once an order has been handed over to the carrier, no changes can be made.

If a parcel is delivered to an incorrect or outdated address due to incorrect information provided at checkout, we are unable to provide a replacement or refund.
If a parcel is returned to us due to an incorrect or incomplete address, we will contact the customer to confirm the correct address. We will then resend the order. In such cases, an additional shipping fee may apply.

We understand the importance of timely delivery during the festive season. To ensure your order arrives in time for Christmas Day:

Orders placed on or before 20th December (using free Royal Mail Tracked 48) are guaranteed to arrive before 25th December.
Between 21st – 23rd December, customers may choose Royal Mail Special Delivery (£6.99) at checkout for pre-Christmas delivery.
We strongly recommend placing your order as early as possible to avoid disappointment, as Kate Create Ltd cannot be held responsible for courier delays beyond our control during peak holiday periods.