Shipping policy

Kate Create LTD
Registered office and returns address: 44 Hounsfield Road, Rotherham, South Yorkshire, S65 3PX, United Kingdom
Registered in England and Wales · Company number 12296949 · VAT number GB427498362

Last updated: 7 September 2026

UK Delivery

Service Delivery time Cost
Standard 2–3 working days £2.99 — FREE on orders over £25
Express 1–2 working days £3.99
Next Day Guaranteed Next working day £6.99
  • Free standard delivery on all UK orders over £25. The discount is applied automatically at checkout — no code needed.
  • All orders placed before 2pm (GMT) are dispatched the same day.
  • Orders placed after 2pm are dispatched the next working day.
  • We process and dispatch orders 7 days a week, except on Sundays when Royal Mail does not operate.
  • Delivery times are counted in working days from dispatch, not from the time the order is placed.

International Shipping

  • European Union: £14.99
  • Rest of world: £23.99
  • International delivery times vary by destination and are not guaranteed.
  • Any customs duties, import taxes or handling fees charged by the destination country are the responsibility of the customer.
  • For any international enquiry, contact us at sales@katecreate.co.uk.

Tracking & Delivery

  • All orders include a tracking number, provided once your order is dispatched.
  • We are not liable for delays caused by Royal Mail or any courier once the parcel has left our premises.
  • If a parcel is lost, we will conduct an investigation with Royal Mail. Resolutions will be offered depending on the outcome of that investigation.

Address Issues

  • Orders are shipped to the delivery address provided by the customer at checkout. It is the customer’s responsibility to ensure that the delivery address entered is accurate and complete.
  • Our system may flag addresses that appear incomplete or high risk. If this occurs, we will attempt to contact you by email. If no response is received, your order will be shipped to the address provided and Kate Create LTD cannot accept responsibility for non-delivery or delays.
  • If you contact us to request an address change, we can only make this change if the order has not yet been dispatched. Once an order has been handed to the carrier, no changes can be made.
  • If a parcel is delivered to an incorrect or outdated address because of information provided at checkout, we are unable to provide a replacement or refund.
  • If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to confirm the correct address and resend the order. An additional shipping fee may apply.

🎄 Christmas Delivery Guarantee 2026

We understand the importance of timely delivery during the festive season. For Christmas 2026:

  • Order on or before Monday 21st December 2026 using Standard delivery — guaranteed to arrive before Christmas Day.
  • Tuesday 22nd and Wednesday 23rd December 2026 — Next Day Guaranteed (£6.99) only. Standard and Express delivery cannot be guaranteed for Christmas on these dates.
  • Orders must be placed before 2pm (GMT) to be dispatched the same day.
  • We strongly recommend ordering as early as possible. Kate Create LTD cannot be held responsible for courier delays beyond our control during peak holiday periods.

Intellectual property

SANTA’S LOST WALLET® (UK00004325516), SANTA’S LOST PASSPORT® (UK00004334772) and KATE CREATE® (UK00003829236) are registered trade marks of Kate Create LTD. Every product design, and the design of every printed item contained within our products, is a UK registered design owned by Kate Create LTD and is additionally protected by copyright. Kate Create LTD created Santa’s Lost Wallet and is the original and sole owner of these rights. Reproduction, importation, distribution, offering for sale or sale of copies or imitations of our products, in whole or in part, infringes these rights and will be pursued.